Returns policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and exchange policy:

 

Custom work will not be refunded once work has begun 

 

Digital downloads are non refundable 

 

Discounted items are final and cannot be returned or exchanged

 

Returned items must still be in the original packaging and have no visible signs of wear

To initiate a return or exchange, please fill in the contact is form or email hermione@hermionewild.co.uk