Returns policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Custom work will not be refunded once work has begun
Digital downloads are non refundable
Discounted items are final and cannot be returned or exchanged
Returned items must still be in the original packaging and have no visible signs of wear
To initiate a return or exchange, please fill in the contact is form or email hermione@hermionewild.co.uk